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#Problem reading your battery meter how to#
#Problem reading your battery meter update#

If the display shows that the reading you’ve sent us is definitely wrong, take a correct reading right away and get in touch to tell us.

Press 6 again to see IMP R02, which shows your daytime reading.

This gives you your nighttime (off-peak) reading in kWh.

Press it 3 more times until IMP R01 appears on the display panel.

We’ll then get back in touch with you to clarify matters!

Do you have an electric heating system (e.g.

Afternoon or evening meter readings and the time you took them:.

The night register ID and reading: R* - *****.

The day register ID and reading: R* - *****.

Morning meter readings and the time you took them:.

Date you took the meter readings: **/**/**.

Then email us at with the following info: Just read both readings on your electricity meter twice on the same day – first in the morning (after 9am) and then in the afternoon or evening (before 9pm). If you’ve got a traditional meter, and the 2 rows of figures aren’t labelled, you can do a simple “load test”.

#Problem reading your battery meter how to#

Watch this short video to learn how to send a meter reading via your online account What if I’ve mixed up my day and night readings on an Economy 7 meter?

If your reading’s too short to fill all the boxes, put a zero in the first box.Īnd remember, the best time to send your readings is on the date we bill you each month. Leave out numbers after a decimal point, or any numbers in red. Read the numbers from left to right, and include any zeros. How to send a readingĮnter the 5-digit meter number for electricity or the 4 or 5-digit meter number for gas into the boxes in your account.

#Problem reading your battery meter update#

To send a new reading later down the line: If you need to update the reading and it’s been longer than a day since you sent us the wrong one, please get in touch via the Help centre. Then we’ll update your energy account with the new reading. To send a new reading on the same day: just send us a new reading in the same way as you did earlier, before midnight on the same day.

If you gave us the wrong reading, here’s what to do: What should I do if I submitted the wrong meter readings? Learn how to solve problems with your meter readings – with advice on everything from incorrect meter readings to reading disputes.