This has unfortunately been a pretty common problem among early units, and a particular issue for us.
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Related: Nintendo Switch vs PS4 and Xbox One 3) Joy-Con L doesn’t work properly If you have this problem and this solution didn’t help, please let us know in the comments. You can’t just hold down the button to reset the console, you have to then press the button again to turn it on. Then, press the POWER Button again to turn the console on again.” Hold the POWER Button for 12 seconds or more to turn the console off. Look at the console in a darkened room and see if any light is coming from the screen. “There is a chance that the console has frozen with a black screen. Besides the obvious flat battery, which we’re sure you’ve already thought of, your next option is hard reset. Some users have found their console won’t turn on. 2) My Switch won’t turn on, how do I hard reset?
Given the amount of negative publicity the dead pixel problem is getting, we suspect Nintendo may opt to do this sooner rather than later, but we don’t know for sure. Back when the DS suffered a similar fate, Nintendo eventually backtracked on its initial stance and started offering refunds. Your final option is probably the least attractive, but it’s still worth mentioning. So long as the seller didn’t specifically state that “dead pixels may occur in this product” (or similar), you should be covered. This stipulates that all products purchased online can be returned for up to 14 days. If you bought the Switch online, you’ve got an even better chance, thanks to the Consumer Contracts Regulations.
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